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Author Topic: Issues with selecting aircrafts on the map  (Read 847 times)

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foxhunter

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Issues with selecting aircrafts on the map
« on: August 10, 2019, 05:49:34 PM »
Since today i have some issues with selecting an aircraft on the map for further details.

I always have to move the mouse cursor below the aircraft until the cursor changes to the arrow for selecting the aircraft. The closer i am, the larger is the gap between the aircraft and the corret cursor position.

This is browser independent, i've tested Firefox, Chrome and Edge
Anyone else experiencing this issue?

see the attached screenshot where you can see the position of the aircraft and the mouse cursor

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #1 on: August 10, 2019, 08:06:56 PM »
Hi

I presume that you are using V6.00.03

I recommend that you downgrade to  V6.00.02.  The only difference with 6.00.03 is that it introduced the ability for the X-Range receivers to connect.  In doing so it introduced the bug responsible for your issue.  You can get 6.00.02 here http://www.airnavsystems.com/download/ANRB/ANRB60002Setup.exe

Alan



foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #2 on: August 11, 2019, 08:48:46 AM »
I have the issue on the Website, not in an Application.

So i do not see why following your suggestion would help

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #3 on: August 11, 2019, 09:09:09 AM »
Unfortunately you didn't state in your post where you were having the issue.  I have just tried Chrome and IE and don't have any issues

Alan

foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #4 on: August 11, 2019, 07:18:23 PM »
I mentioned that i have issues wth the Website Radarbox24, but anyways…..

It also affect labels Bound to the Aircraft. These are now aways from the Aircraft. This is also where i have to click wit the mouse to get the Aircraft selecteed.

Looks like this:


Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #5 on: August 12, 2019, 06:45:04 AM »
I will report this to support, have you raised the issue with them?

Alan

foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #6 on: August 12, 2019, 07:16:06 AM »
Hi,

no i did not so far.
This morning i checked it with a different device to check if the problem is on one device only
But my second laptop is showing the same issue.

For some aircraft, the mouse pointer needs to be moved by 10 miles below until i can activate it.

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #7 on: August 12, 2019, 11:40:00 AM »
I contacted support and advised them of the issue

Alan

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #8 on: August 12, 2019, 11:45:01 AM »
The labels look ok now, how are they for you?

Alan

foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #9 on: August 12, 2019, 04:45:44 PM »
Looking much better for me also. The labels are close to the aircrafts and the mouse pointer is focussing while moving at the Aircraft. Just as expected.

What happened?

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #10 on: August 12, 2019, 06:49:52 PM »
I presume because support were advised by me of the error they corrected the issue

Alan

foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #11 on: August 13, 2019, 04:25:40 AM »
I was asking more for the technical Details, what they did to get it fixed ;)

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #12 on: August 13, 2019, 08:07:30 AM »
I have no idea I only report the issue and am in a different country.  The developers don't report back to me with how they resolved the issue.

Alan
« Last Edit: August 13, 2019, 08:11:58 AM by Runway 31 »

foxhunter

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Re: Issues with selecting aircrafts on the map
« Reply #13 on: August 13, 2019, 06:56:52 PM »
support@airnavsystems.com report to them, you know what your issue is
« Last Edit: August 13, 2019, 07:17:20 PM by Runway 31 »

Runway 31

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Re: Issues with selecting aircrafts on the map
« Reply #14 on: August 13, 2019, 07:31:48 PM »
I appear to have modified your post somehow, please report to support@airnavsystems.com

Alan