Hardware Connection Problems
Please refer to the Hardware Guide for the function of the LED lights on your RadarBox receiver.
When RadarBox is run, the program will attempt to connect to the hardware receiver. Look at the hardware connecting light at the bottom of the RadarBox screen. If the light is green then the hardware is connected and you will see aircraft on the map and in the MyFlights aircraft list.
Hardware and Network connection good
If the light is red, then the hardware receiver in not connected correctly. Note: You will not be able to receive Network data if the hardware receiver is not connected.
| • | Check that the RadarBox hardware receiver is connected to your computer using the supplied USB cable. |
| • | If the supplied USB cable is connected correctly, try a different cable. Note, not all USB cables are the same, some cables might not work with RadarBox. |
| • | Check the LED lights on the hardware receiver to see what the lights are indicating. See the Hardware Guide. |
| • | Check that you have inserted the USB lead into the same computer USB socket that you used when installing RadarBox. |
If the hardware connection light is still red, check the Device Manager accessible via the Windows Control Panel | System menu. Under Universal Serial Bus Controllers, look for the AirNav RadarBox driver. If the driver is not present, you will need to reinstall the driver.
AirNav RadarBox USB Driver present in Device Manager
To see the version of the RadarBox driver you have installed, right click the Driver in the Device Manager and select Properties.
AirNav (Primetec) RadarBox USB Driver version 2.2.4.0
For further assistance, contact AirNav Support at support@airnavsystems.com