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Author Topic: RadarBox Main Server Outage - Update  (Read 10408 times)

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AirNav Development

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RadarBox Main Server Outage - Update
« on: December 25, 2012, 07:37:51 PM »
As you may be aware we had a serious server outage during the last 2 days.

It was initially caused by the huge numbers visiting the RB24.com site which caused Airnav Systems main data server to fail. We tried to bring it up during the next 2 hours but every attempt was unsucessful.
We had to bring 3 new servers to face the huge demand we expect and are expecting because of RB24.com release.

The bad news: we were out of network for 2 days.
The good news: our infratructure is growing and hopefully being more reliable and with more redundancy.

At this time almost all services are up and running except for our FAA flight data connection which will have to wait 24-48 more hours.

Again we really thank you for all your understanding.
We will continue to work hard to bring new developements to the RadarBox family.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
support@airnavsystems.com

Runway 31

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Re: RadarBox Main Server Outage - Update
« Reply #1 on: December 25, 2012, 08:03:57 PM »
Thanks Dev, very much appreciate the work being put in today of all days, hope there is a bonus on its way for those required to work.

I note RB24 is back on line but when do you expect the RB Network to be back up as it doesnt appear to be working

Alan

AirNav Development

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Re: RadarBox Main Server Outage - Update
« Reply #2 on: December 25, 2012, 08:08:14 PM »
There is a final issue which is not allowing some RB software to access the network. It's a server problem and we are working on it.
Contact Customer/Technical support via:
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satbopper

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Re: RadarBox Main Server Outage - Update
« Reply #3 on: December 25, 2012, 08:25:12 PM »
Sorry guys
First "2 days" out of business,that is really optimistic
second suc6 and could that final issue be the cause of crashing rb software
suddenly rb crashed here

Runway 31

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Re: RadarBox Main Server Outage - Update
« Reply #4 on: December 25, 2012, 08:36:04 PM »
Thanks for the update Dev

Alan

AirNav Development

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Re: RadarBox Main Server Outage - Update
« Reply #5 on: December 25, 2012, 11:17:58 PM »
All should be working now. Pls confirm.
Contact Customer/Technical support via:
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satbopper

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Re: RadarBox Main Server Outage - Update
« Reply #6 on: December 26, 2012, 12:08:38 AM »
i confirm

RodBearden

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Re: RadarBox Main Server Outage - Update
« Reply #7 on: December 26, 2012, 12:09:37 AM »
At the moment I'm getting the network OK on Radarbox, but getting nothing on RB24.

Happy Christmas anyway!

Rod
Rod

Chris11

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Re: RadarBox Main Server Outage - Update
« Reply #8 on: December 26, 2012, 05:52:49 AM »
Same here

flygfantast

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Re: RadarBox Main Server Outage - Update
« Reply #9 on: December 26, 2012, 08:10:35 AM »
I'm also not getting anything on RB24, shows "0 total" in the left corner.

OT for RB24: On the www.airnavsystems.com page the forum link don't work, they point to forum.airnavsystems.com, guess they should point to www.airnavsystems.com/forum instead.

I'm also unable to edit my entries in the forum, it just shows empty fields.

Niklas
Antenna: External WiMo GP-1090 (~10m over the ground)
Pre-amplifier: AS-1090 with AS-1090BT
Cable: Ecoflex-10 (10m+1m)
Location: Motala, Sweden, 250km from ESSA & ESGG
Nearest airports: 50km from ESSL & ESCF (military)
My photos: http://www.flickr.com/photos/flygfantast/

Runway 31

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Re: RadarBox Main Server Outage - Update
« Reply #10 on: December 26, 2012, 09:01:22 AM »
Pleased to confirm I am getting the Network now, many thanks.

Alan

John Racars

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Re: RadarBox Main Server Outage - Update
« Reply #11 on: December 26, 2012, 09:40:21 AM »
Hi Support,

Thank you verry much for the update. I am so sorry for you that this happend during the Christmas.

I wish you a merry Christmas and a happy new year with succesfull developments of Radarbox and Radarbox24 and with so little possible crashes!!

Kind Regards, John
Best Regards from the Netherlands, John Racars
13 NM East of EHAM
-
ANRB:
Version: 3D - 5.00.072
Antenna: outside WiMo GP-1090 (with ECOFLEX 10 cableconnection)
PC: Windows 7 SP 1 - 64 bit
-
RadarBox24 station: EHAM4

X

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Re: RadarBox Main Server Outage - Update
« Reply #12 on: December 26, 2012, 10:29:15 AM »
Hi

All is up and running and as per other members statements all but RB24 in working well.

I hope it did not do too much harm to your Xmas but thank all for putting in the hours that were needed at this festive time.

X

AirNav Development

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Re: RadarBox Main Server Outage - Update
« Reply #13 on: December 26, 2012, 11:02:10 AM »
Good news. Most of the services are working but a few still remain to be configured (like the forum.airnavsystems.com entry to access the forum). We will be working on this today.
Tks again for your patience and pls continue to report any problem you may find.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
support@airnavsystems.com

John Racars

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Re: RadarBox Main Server Outage - Update
« Reply #14 on: December 26, 2012, 01:04:28 PM »
Hi Support and All,

with the exception of Radarbox24 everything works here again as of old.

Kind Regards, John
Best Regards from the Netherlands, John Racars
13 NM East of EHAM
-
ANRB:
Version: 3D - 5.00.072
Antenna: outside WiMo GP-1090 (with ECOFLEX 10 cableconnection)
PC: Windows 7 SP 1 - 64 bit
-
RadarBox24 station: EHAM4