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Author Topic: Problems with Shiptrax Sw  (Read 13473 times)

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jfnleal

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Re: Problems with Shiptrax Sw
« Reply #15 on: July 31, 2012, 02:12:04 pm »
Amazing job by Tarbat.

Airnav, if there is a customer service cost included in the Shiptrax fee, you know now whom you should give it to...

tarbat

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Re: Problems with Shiptrax Sw
« Reply #16 on: July 31, 2012, 02:18:59 pm »
Hope you're happy with the software now!

Interesting that a similar issue occurred in Radarbox 3.0 beta - see http://www.airnavsystems.com/forum/index.php?topic=2893.msg26589#msg26589
« Last Edit: July 31, 2012, 02:21:37 pm by tarbat »

jfnleal

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Re: Problems with Shiptrax Sw
« Reply #17 on: August 10, 2012, 07:15:02 pm »
Hello,

After about 3 weeks of perfect functioning, I am getting automatic aborting of the Shiptrax application every time I try to start it. Any ideas what could cause such behaviour?

Thanks

JL

Runway 31

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Re: Problems with Shiptrax Sw
« Reply #18 on: August 11, 2012, 07:51:33 am »
Is it working now that the server is back on line?

Alan

Lou

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Re: Problems with Shiptrax Sw
« Reply #19 on: August 11, 2012, 08:44:53 pm »
I`ve got a similar problem the software aborts on start up, in my case this always happens when I don`t have a live internet connection or the server is down in my area,like today I`ve not been able to use it until a few minutes ago. I have been in touch with support (91472) but since their last email to me on the 6/6/12 I have emailed them three times (11/6/12  14/6/12  6/7/12) but have not had any reply, this issue has been going on since I purchased ShipTrax in early Feb

AirNav Support

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Re: Problems with Shiptrax Sw
« Reply #20 on: August 11, 2012, 09:47:08 pm »
Hi Lou,

Looking at the support thread we did reply to you and explain that ShipTrax does need to be connected once a month to the Internet to authenticate with our servers.

The server was down earlier hence it wouldn't have connected if it was trying to authenticate then.

Lou

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Re: Problems with Shiptrax Sw
« Reply #21 on: August 11, 2012, 11:50:48 pm »
yes you did and I was already fully aware of this, you emailed me on the 6/6/12 to try again since that time I have emailed you three times without any reply and I still cannot connect on a daily basis without a live internet connection,is not time that you gave me some credibilty as a customer and sorted this out

Lou

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Re: Problems with Shiptrax Sw
« Reply #22 on: August 11, 2012, 11:58:57 pm »
Slight correction I was initialy told 14 days

AirNav Support

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Re: Problems with Shiptrax Sw
« Reply #23 on: August 12, 2012, 01:53:29 pm »
Could you send us your login id, either to support or PM us and we will check to see your attempts to authenticate and whether there is a issue our side.

Lou

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Re: Problems with Shiptrax Sw
« Reply #24 on: August 16, 2012, 08:13:40 pm »
I have emailed support with my details and am keeping my fingers crossed

EA4AEB

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Re: Problems with Shiptrax Sw
« Reply #25 on: August 21, 2012, 09:13:32 am »
I suscribe all the queries of JFNLEAL.
My machine is serial number ANSH*****, my username is PGANSH***** and the equipment was purchased to ASTRO RADIO SL, your dealer in Spain, as the AirNav Radar Box 3D, that is OK.
My first impression from August 16th, date of the starting is that your server is not OK. All my parameters, including possible firewall are checked. I consider that hardware is not relevant in Madrid city (out of shore), but your network does not performs.
Please, a solution now.
Thanks beforehand.
« Last Edit: August 21, 2012, 01:39:17 pm by AirNav Support »

Runway 31

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Re: Problems with Shiptrax Sw
« Reply #26 on: August 21, 2012, 09:36:55 am »
Hi EA4AEB,

You should not put your personal details on the forum.  I would suggest you delete yout post and contact support direct on support@airnavsystems.com

Alan

tarbat

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Re: Problems with Shiptrax Sw
« Reply #27 on: August 21, 2012, 05:49:47 pm »
I suscribe all the queries of JFNLEAL.
My machine is serial number ANSH*****, my username is PGANSH***** and the equipment was purchased to ASTRO RADIO SL, your dealer in Spain, as the AirNav Radar Box 3D, that is OK.
My first impression from August 16th, date of the starting is that your server is not OK. All my parameters, including possible firewall are checked. I consider that hardware is not relevant in Madrid city (out of shore), but your network does not performs.
Please, a solution now.
Thanks beforehand.

What, precisely, is the problem?  Some more details are really needed if you want help.  Ae you getting an error message, or no networked ships?

EA4AEB

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Re: Problems with Shiptrax Sw
« Reply #28 on: August 22, 2012, 04:00:33 pm »
no networked ships

Runway 31

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Re: Problems with Shiptrax Sw
« Reply #29 on: August 22, 2012, 04:07:27 pm »
Did you contact support direct as suggested?

Alan