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FSLive forum?

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Tailwinds:
I think it's about time that Airnav Systems opened up the forum more widely to include subjects on the other products they sell. Last year, I downloaded "Live Flight Tracker" Europe version and cancelled the subscription before the trial period was over. I don't know about now, but at that time, it just wasn't working properly and I was really fed up with having to wait 24 hours or more for a response. I felt isolated and alone with my Live Flight Tracker problems and that's no exaggeration.
I never ever came back to Airnav for over a year until last week when I thought I would give Airnav ACARS a try. To my horror, I found that nothing had changed and that there was still only a forum for the Airnav Radar Box. Even now, afer nearly 36 hours, I still await an answer to my ACARS question. So come on Airnav, how about getting an Airnav community going where us customers can chat and help each other with any of your products. To be honest, if you had a public forum last year when I had Live Flight Tracker, who knows, I might still have had that product today.

Thanks for listening.

Allocator:
AirNav Live Flight Tracker Europe works very well - I've just taken this screen shot :-)



Click this link for the full size shot:

http://farm4.static.flickr.com/3168/2987591960_ae36e0180d_o.jpg

Tailwinds:

--- Quote from: Allocator on October 30, 2008, 07:58:56 PM ---AirNav Live Flight Tracker Europe works very well

--- End quote ---

Well in all fairness to myself, I did say in my post that it didn't work properly when I had it a year ago and I can tell you it didn't because I still have the email from Airnav Support admitting themselves that there were problems. Glad it's working for you now though.

The main point of my post was not to write off "Live Flight Tracker", but to highlight the reasons and need to open up the forum to a wider community so that members, in addition to Airnav support, could help and support each other in those particular subjects of interest.

Best Regards.

Allocator:
All copied Tailwinds :-)

I think that a highly interactive forum like this one with both the users and the company providing advice is excellent.  The thing is though, it makes us want it for all the other products!  Other than a few shareware products where the author provides almost instant support, such assistance is difficult to find and 24 to 36 hours can be the norm.  AirNav have done really well with the support for RadarBox, but then it is a continuously developing product.  Whether there would be quite so much user interest in some of the older more static products, I'm not sure.

I'm sure that it wouldn't do any harm to have topic heading for the other products, even if AirNav weren't able to devote as much time to these subjects - it would provide a single point of contact for other users to exchange ideas.

All the best

Allocator

AirNav Support:
Hi Tailwind,

Our support replies are all answered within 24hours, most of the time they are answered within 8 hours. I think in your case 36 hours means we haven't got the support ticket. PM me with your ticket ID so we can check.

Forums are helpful when a product has the following:

1.) User Expansions
2.) A field which is a niche
3.) Niche user group

Live Flight Tracker is extremely popular product with over 10,000 users. In that sort of environment a forum can become very difficult to mange by us. During busy periods the RadarBox forum can up to 80 posts per day, following that a Live Flight Tracker one would have nearly 800! what would happen there is that users would need to help each other as it would be very hard for us to manage and read all posts.

Our support system which is quick and we can manage bug reports, new features requests much easier. Finally Live Flight Tracker does not fit into "User Expansions" group.

Hope that explains things.

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