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Author Topic: Radarbox software using NooElec dongle has stopped connecting  (Read 1757 times)

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CYYZGUY

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Radarbox software using NooElec dongle has stopped connecting
« on: August 26, 2018, 02:45:11 PM »
Hi Guys, I have 2 systems, one radarbox classic, which is connecting fine

The other is used with a nooelec dongle,  I have the Radarbox Data Sharer software installed and I keep getting "Couldn't contact server Please try again"  After 3 attempts it closes.  Everything was working fine until I closed it to do a datebase update.


Some server issue maybe?

Jason

2 Nm North from Canada's Busiest Airport CYYZ

DPD 1090 Mhz Antenna with LMR-400 Cable
Antenna 35 Feet (11 Meters) standing tall
Dedicated Airnav Station with 16 Gigs ram
Dedicated Radarbox24 Station with 16 Gigs ram
40" LED Monitor
40" LED Monitor
BCD996XT, BCT15X, BCT15X, BCT15 and BCD436 receiver

Runway 31

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #1 on: August 26, 2018, 03:19:19 PM »
I believe it may be something to do with a server issue yesterday, I have advised support.  My dongle is working fine with V6

Alan

CYYZGUY

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #2 on: August 26, 2018, 03:29:24 PM »
Thanks for that Alan, as I said, my radarbox classic is fine and connects right away, I did not do anything other then close the radarbox software after a database update.
Funny it is only affecting the Nooelec system (MicroRB) with the Version 6 software
2 Nm North from Canada's Busiest Airport CYYZ

DPD 1090 Mhz Antenna with LMR-400 Cable
Antenna 35 Feet (11 Meters) standing tall
Dedicated Airnav Station with 16 Gigs ram
Dedicated Radarbox24 Station with 16 Gigs ram
40" LED Monitor
40" LED Monitor
BCD996XT, BCT15X, BCT15X, BCT15 and BCD436 receiver

BOM1

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #3 on: August 26, 2018, 05:38:13 PM »
Gents,

Same issue for me. Tried my main Radarbox dongle and Noorelec backup dongle. No joy, "unable to connect to server".

Hope there's a resolution soon.

Steve

Runway 31

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #4 on: August 26, 2018, 06:10:01 PM »
Support are aware of the issue Gents

aAlan

Viking40

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #5 on: August 27, 2018, 12:44:51 PM »
I too am getting the  "Couldn't contact server. Please try again" using RadarBox24 Data Sharer software connected to a Kinetic SBS-1 Radar Box.
This has been the case since Saturday after doing a quick reboot of the PC and the Data Sharer software has failed to connect ever since.

Runway 31

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #6 on: August 27, 2018, 12:52:25 PM »
Contact support as the issue is at their end

Alan

AirNav Support

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #7 on: August 27, 2018, 07:17:18 PM »
The issue is high priority and is being investigated.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
support@airnavsystems.com

Runway 31

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #8 on: August 27, 2018, 07:50:54 PM »
Should now be corrected, can someone confirm please

Alan

Viking40

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #9 on: August 28, 2018, 08:16:07 AM »
Yes can confirm that everything is back up and running on my setup :)

Runway 31

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Re: Radarbox software using NooElec dongle has stopped connecting
« Reply #10 on: August 28, 2018, 08:37:56 AM »
Great, thanks for the confirmation

Alan

 

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