AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: b744 on July 10, 2007, 04:41:51 AM
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Recent problem...this morning. The little blue lights stop flashing and the connection fails. After a few minutes it re-finds itself and works again. Tried checking all connections and shut down the application and restarted but just the same. Anybody else had anything similar ??
Thanks
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I've noticed the same thing a few times. When this happens the Hardware Connected box momentarily turns to red and tells me the hardware is not connected. In a few seconds it corrects itself. I've only had my box up and running for a couple of hours on and off as I get to know my way around the software.
Cheers
Paul
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Your lucky mine turns off and I have to restart the program each time.
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If you are connected over a long USB cable with extenders then the USB connection may drop. The software should then reconnect asp and it should not cause too much of an issue.
If its causing you restart then please contact support with the issue and request to send them a debug file. You need to contact support for bug reports so we can identify and fix them. The forum does not allow file transfers so this is not place for that kind of support.
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Glad I'm not the only one with this problem. Mine shuts down anywhere between 10-50 mins. Have been exchanging E's with support but not fixed yet. The USB and signal lights just go slower and then stop all together. Have been told to check CPU usage over 10 mins of use, but is always less than 50%. Sent debug file a couple of days ago, still waiting to hear back. Getting a bit frustrating all this.
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Ironic we're talking about new features when at the moment I would be happy with a box that didn't keep losing its connection to my laptop.Been worse today than I've seen it and can only be discribed as totally unacceptable.
A fix is needed now.
Rgds
an unhappy radarbox user !!
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Hello has all,
I encounter the same problem since the beginning. If I am only “My flights” 20 - 50 flights all are well, but dice which I activate “network” 200 - 300 flights the load memory goes up quickly has 120 Mo and the “RadarBox” is disconnected.
The solution then consists in removing the flights “network” the load memory takes again a value from 10 to 50 Mo (function of the number of flights followed by the “RadarBox”).
While passing from a mode regularly one made a success of the other has to avoid this problem. I am under XP PRO with a PC of last generation but only 512 Mo of RAM, I ordered a bar memory to pass has 1Go by hoping that that regulates the problem of the very greedy software in memory.
Besides this problem I am very satisfy of the “RadarBox” of local use (My flights).
I subjected the problem by email to the support two days ago.
Sorry for English (machine translation) French with English.
Cédric.
[attachment deleted by admin]
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Had this e-mail from Roadrunner this morning, might help others. He was advised to switch off the power managment to the USB hubs. Go to Device manager and check the power management settings. Mine were set to switch of to save power. I've unchecked these and so far it has been running for an hour and a half without shutting down, the longest it's run since delivery last Friday. Fingers crossed, eh
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Hi Brisbane,
Can you confirm you have a laptop with RadarBox, as the power management should only affect laptops (as they are usually default set to save power unlike desktops)
Thanks
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I don't know if Airnav have made any changes to the network at their end but last night, for the first time my Radarbox using a laptop stayed connected to the network, with all functions operating for 3 hours and agin this morning has been network connected for over an hour so far. The changes to the USB power management may have been a major factor in this so thanks to DaveG for pointing this out to me and I hope the guys I passed it on to have also benifited. So if you have a laptop switch off all power management systems - it could well help.
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i have a laptop and a desktop pc and i do take my laptop out and about so after reading the problems some of you guys are experiencing .
Can some put on a step by step guide to dealing with this power mangement problem how to deactivate .
At present i have used my laptop with Radarbox for over 2 hours without incident but would like to know anyway just in case a Prob does occur
Regards
Spotter70
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Hi spotter 70. You need the sequence Start>Control Panel>Performance and Maintenance>System>Hardware>Device Manager. You will then see a list of devices. Double click on USB Controllers and you will see USB root hub. Double click on this, then Power Management. You will see a ticked box " Allow the computer to turn this device off to save power". Untick this box, press OK and repeat the operation for the other USB root hubs you may have.
My desktop worked for an hour and half last night, the longest so far. Will run it all day today to see if its fixed the problem.
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Hi all, well just as I thought the problem was solved, my box has seized up again. What is going on. Why are some working OK and others like us having no end of problems. Grrrr!
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OK, so I've turned to the Dark Side and got myself a RadarBox. Only minor snags apart from the hardware disconnection problem. I've sent an error report direct to AirNav Support, but this message is just to keep people informed.
I'm running an AMD 64 Athlon processor based system running at 2Ghz and with 1 Gb of RAM. Operating system is Win XP SP2.
I've tried the obvious things, different USB leads direct to 2 different USB ports on the PC. With and without network data. Disabling other USB hubs/devices - but I've not been able to solve the problem yet.
Funnily enough, I haven't suffered the disconnect when using my laptop (similar specification, but newer that the desktop) - although I've not had it running on the laptop for any length of time. I do get occasional USB disconnection problems with the SBS-1 as well, but these are exceptional rather than routine. It does seem like we have a trend here with the RadarBox software, rather than a problem with individual PC's.
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Maybe I haven't sent the error report to AirNav Support!
Mail bounced with the following message:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host 70.85.58.228 [70.85.58.228]: 554 5.2.2 Mailbox has exceeded the limit
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This problem does seem intermittent. This morning I ran mine for just 1 hour before it disconnected - this afternoon it has been going since 12:00 on network and is still connected at 16:56.... I am going to shut it down myself in a moment as I want to change locations from Den to Loung so that can keep half an weye on it while watching the news.... I have a laptop. Performance is definately better now all the power savers have been switched off but it is not perfect - yet.
I have also advised Airnav direct earlier today and just keeping you all informed on this thread.
Mike
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Allocator :
Send a message to support first, and then we will send you instructions on how to send the debug file.
Work is underway to rectify this issue. Please bear with us.
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Maybe I haven't sent the error report to AirNav Support!
Mail bounced with the following message:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host 70.85.58.228 [70.85.58.228]: 554 5.2.2 Mailbox has exceeded the limit
Did you attempt to send a file without zipping it up first - If so I got a similar error the other day. Zip it up and try again.
Mike
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Allocator :
Send a message to support first, and then we will send you instructions on how to send the debug file.
Work is underway to rectify this issue. Please bear with us.
Thanks Airnav, zipped file sent OK.
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author=Roadrunner
Did you attempt to send a file without zipping it up first - If so I got a similar error the other day. Zip it up and try again.
Mike
Thanks Mike, error report sent now.
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Just to keep everyone up to date, had a reply from Support saying its possible there may be a patch available in 1-3 WEEKS! It affects both laptops and desktops, mine is installed on a desktop.
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For some odd reason, RadarBox runs like a dream on my laptop - no hardware disconnects for the last 3 hours anyway!
The laptop is a fairly middle-of-the-road Centrino machine about 8 months old. It also has a wide-screen which is great for the RadarBox software as it allows you to see more of the aircraft list and screen when they are displayed side by side.
Hopefully AirNav will have had enough error logs to find something in common that is causing the disconnects. In the meantime, I'll be running BaseStation/SBS-1 on my desktop, and RadarBox on the laptop.
As far as performance differences between RadarBox and SBS-1, I really don't think that there is much between them. I'm seeing some live tracks on RadarBox that I'm not seeing on the SBS, and vice versa. I've set the timeouts on both to more or less the same. It's the RadarBox network data that makes the difference for sure, although the mixture of live and network traffic does take a little getting used to.
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The same is happening for me and the only way to restart it after it disconnects is to CTRL ALT DEL to get it up and running again.
i did notice that at night when no traffic is going into my local airport, it stays connected, which is not good at all i know that, as the point is to see traffic, but it may help support.
I understand this is a new product and we must sit back and give them time, and to their credit, the email support is first rate.
But i agree , a fix sooner rather than later is needed. I am sure they are onto it.
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Starting tomorrow our development team will fully dedicated to the correction of the reported problems and implementation of new features. Expect some news and direct contact from us during this week.
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At last seemed to be working without continual dropouts, so I felt brave and ticked the "get network flights "....bad idea. Lights went out, waved a little white flag and thats my session ending with a full pc shutdown !!
I do hope your dedicated team sort this out because its getting past the amusing stage for such an expensive bit of kit.
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Hello has all,
- RadarBox tested on 3 PC = even problem
- addition of 512 Mo of RAM and desactivation of the energy saving on the controllers “usb” on my portable = even problem.
My request for support by email is always on standby of an answer.
While waiting for the resolution of this problem I leave my Radar box “on-line” as often as possible 20h/24h… to make benefit the other users data of flights collected.
Besides this problem I am only satisfy of the “RadarBox” of local use (My flight)….
Sorry for English (machine translation) French with English.
Cédric.