AirNav Systems Forum

AirNav ShipTrax => AirNav ShipTrax Discussion => Topic started by: scottglendinning on January 14, 2016, 03:35:10 pm

Title: Shiptrax Validation.
Post by: scottglendinning on January 14, 2016, 03:35:10 pm
My shiptrax worked for approx 4 weeks then stopped with this message every time I try to start it.

Due to security reasons this application needs to validate itself each 15 days, please connect your computer to the internet to start validation process.

My computer is connected to the internet, nothing happens and it wont run £500.00 for this and it wont run.

Anybody got any ideas?
Title: Re: Shiptrax Validation.
Post by: tarbat on January 14, 2016, 05:52:48 pm
Contact support at http://www.airnavsystems.com/contact.php
Title: Re: Shiptrax Validation.
Post by: jfnleal on January 24, 2016, 05:17:30 pm
Hello,

I have the same problem.

Tried to get help from support - Initially I got help. My login gas been reinitiated a couple of times. Now, I don't even get an answer.

I receive a message saying the application needs to validate itself every 15 days. I should connect to the internet. BUT I AM (AND HAVE ALWAYS BEEN) CONNECTED...Any ideas?

Thanks

Joao Leal
Title: Re: Shiptrax Validation.
Post by: Runway 31 on January 24, 2016, 07:21:31 pm
If you are not receiving an automated response they are not getting your email.

Alan
Title: Re: Shiptrax Validation.
Post by: Lou on May 19, 2016, 10:24:25 am
I`ve got the same problem, and I to have emailed support with no responce, (the last time only two days ago) the email address checksout ok so I can only assume they are not interested in Shiptrax users
Title: Re: Shiptrax Validation.
Post by: Runway 31 on May 19, 2016, 10:38:24 am
If you have not received the automatic response with the ticket ID it means they have not received your email to them.

I will advise them of this thread.

Alan
Title: Re: Shiptrax Validation.
Post by: AirNav Support on May 19, 2016, 04:18:54 pm
Hi Lou,

We don't have any support requests from your email address in support. As Alan says did you get a ticket ID?
Title: Re: Shiptrax Validation.
Post by: Lou on May 20, 2016, 10:18:10 am
I have not recieved a ticket ID so far, what should I do next?
Title: Re: Shiptrax Validation.
Post by: Runway 31 on May 20, 2016, 10:44:50 am
As you are having problems getting through, give me your email address and I will get support to contact you direct.

Alan
Title: Re: Shiptrax Validation.
Post by: Lou on May 20, 2016, 03:19:13 pm
Thanks, seems like I am having problems getting through to support. I`m not keen on putting my email address on here though. Airnav have my email address as they sent me an email about Radarbox 24 a couple of days ago.
Title: Re: Shiptrax Validation.
Post by: Runway 31 on May 20, 2016, 03:58:14 pm
ok will advise them.

Alan