AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: golfboy on March 31, 2008, 03:50:50 PM
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Hi Everyone,
I have had Radarbox for three weeks now and have never received one single live flight.Network flights are no problem,I can receive hundreds.
A few details,
Power light always green,usb flashes approx one time per second,white signal light has never once lit up.
Hardware Connected box always green.
Get hardware flights box is ticked.
Radarbox delivered with version 1.3,have upgraded to 1.5. but still nothing in myflights.
Firmware 1.01.2
Driver 2.2.4.0
Windows xp
The antenna is on my balcony (20metres high) facing EHAM 25 km away.I can see aircraft turning base to land and some takeoff`s come over my location.Today I took Radarbox to work and installed on my computer there.Antenna on the roof,20 km from EHAM and on an approach path.Did not get one single live flight.Anyone got any thoughts.
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Sounds to me as if you don't have the USB drivers installed for RadarBox,
Either that, or there is a problem with your antenna, or the connection to the antenna connector inside RadarBox.
Have you read the Hardware guide in detail in the PDF Manual and the help file? This tells you exactly what the different lights mean.
Also, see the section on installing the Radarbox drivers.
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Have you tried with the default antenna which comes with RadarBox if it does not pick up anything either then contact support via email and we can arrange a RTB.
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Hello,
Ain't 100% sure, but I remeber I've read somewhere either here on the forum
or in the manual(pdf) that the blue led flashing only once every second is
indicating a bad USB connection - some others may correct me if I'm wrong.
Marinus.
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That is correct but he has mentioned the driver details correctly above.
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I have checked the driver via Device Manager ect and everything is the same as in the PDF Manual.Driver 2.2.4.0 .Also under the General tab I have Use this device (enable).I am using the original RadarBox antenna,I tried another one using an SMA/bnc converter but still no joy.I will contact support and see what they say.
Many Thanks
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Hi Golfboy,
I had a similar problem to this when I first got my Airnav Radarbox and I initially thought it was the USB drivers. But after checking everything I concluded this was not the case.
Instead it was a firmware issue with the box. I think somehow it was corrupted. After downloading the firmware updater off Airnavs webpage and running it, it worked a treat I was picking up lots of flights.
Could be a similar issue maybe support can comment?
All the best
Edwards
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Please do NOT use the firmware upgrade if you are already on 1.3 which any RadarBox bought now will be.
You run the risk of damaging your RadarBox if you do that as its already upgraded.
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Thanks Edwards,I have already returned my Radarbox to Support so I guess they will check everything out.
Regards
Golfboy
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Hello!
Where is the FW version info available? I've tried to upgrade with no other messages than opening box or closing box... Later I'll try again to rcveive signals on the roof.
Thanks!
Thundershead
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Hello Thundershead,
Goto > Help > About.... the bottom line should state your firmware
version (1.01.2 the most recent)
Regards,
Marinus.
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Thanks Marinus!
Well, I've founded that info but...the field is empty!
I've tried on several computers and OS, and is not working!
Thanks! I'll write to support guys!
Thundershead
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Thanks Marinus!
Well, I've founded that info but...the field is empty!
I've tried on several computers and OS, and is not working!
Thanks! I'll write to support guys!
Thundershead
If the field is empty, then it means that your RadarBox is not connected to your PC. There are a number of reasons why this might be the case:
- USB drivers are not installed correctly
- USB cable is damaged or is the wrong cable (are you using the cable supplied by AirNav?)
- The Radarbox is broken
The most likely of these is the USB drivers. Can you see AirNav RadarBox in the Windows Device Manager under Universal Serial Bus controllers. Have you read the PDF manual carefully regarding USB driver installation? Pages 79 and 80 are the ones you need.
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Hello
I appear to have the same problem. No version in the firmware field and no track.
The radarbox however appears in the Device Manager. Blue light blinks once per second. Driver version is 2.0.0.0.0 dating from 2006. I saw a newer version mentioned in the manual but was unable to find it in the ANRB15 download.
I really suspect the software install as when I tried the box with the provided CD, I tracked one flight. It is when I updated to v14 and v15 that problems started.
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The V1.5 drivers come with the V1.5 installation exe. You can find them in:
C:/Programe Files/AirNav Systems/AirNav RadarBox 2008/Drivers
Bring up the properties of the V2.0.0.0 driver you can see in Device Manager. Select "Update Driver" and make sure you point manually to the 2008 drivers in the above directory as you go through the update.
Don't let Windows do the update automatically, and don't let it search the Internet for a driver!
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Hello
I already tried what you said but the update manager tells me there is no better version available...
It seems the ftdibus.sys file is missing ???
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Hello
I already tried what you said but the update manager tells me there is no better version available...
It seems the ftdibus.sys file is missing ???
It's in the i386 directory in the Drivers Directory.
Look at the file name update is looking for, you may have to browse within the Drivers directory, but all the files are there :-)
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I managed to update the driver but things are still strange
When I look in the Radarbox properties, it says that the driver version is still 2.0.0.0 from 2006 from Primetec. However when I click on the driver details it says that it is 2.04.00 version from FTDI copyright 2000-2007 ??? and firmware version field is still empty ...
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I don't think that you are there yet!
When I've got some time, I'll go through this step by step.
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I managed to update the driver but things are still strange
When I look in the Radarbox properties, it says that the driver version is still 2.0.0.0 from 2006 from Primetec. However when I click on the driver details it says that it is 2.04.00 version from FTDI copyright 2000-2007 ??? and firmware version field is still empty ...
OK, I'll go through the USB Driver install in slow time - although bear in mind that I already have the latest driver installed, so you may see something slightly different.
Go to the Device Manger by right clicking on My Computer and selecting Properties. Open the Hardware tab.
(http://farm4.static.flickr.com/3237/2404879837_9e99cba6e6.jpg)
Click Device Manager and click the Universal Serial Bus controllers section to expand it. If you have any RadarBox drivers installed at present, you will see AirNav RadarBox at the top of the list.
(http://farm3.static.flickr.com/2406/2405710516_bd1d6b4ae4.jpg)
Right click AirNav RadarBox in the USB controllers list and select Properties. Click the Driver tab. You will see the current driver version - you are looking for version 2.2.4.0 as shown here.
(http://farm3.static.flickr.com/2294/2404879957_8c80863057.jpg)
If you need to update the driver, click Update to bring up the window shown below. Select "No, not at this time" - this is very important - click Next
(http://farm4.static.flickr.com/3077/2404880041_c8d3da1595_o.jpg)
Select "Install from a specific location (Advanced)" Click Next
(http://farm4.static.flickr.com/3242/2404880087_377c44b70f_o.jpg)
Select "Don't Search, I will choose the driver to install". Click Next.
(http://farm3.static.flickr.com/2179/2404880165_a980612e04.jpg)
Don't worry too much about what appears in this window in the Model section - you might see something different. You are not going to select a model, you are going to click "Have Disk"
(http://farm4.static.flickr.com/3292/2405710982_b5887dd05a.jpg)
When you get the Install from Disk window as shown below, click the Browse button and browse to the following directory:
C/:Program Files/AirNav Systems/AirNav RadarBox 2008/Drivers
and select the ftdibus.inf and click OK to return to the Install from Disk window. Click OK again to move on.
(http://farm4.static.flickr.com/3146/2404880489_bdb8f8bb46_o.jpg)
If you get the window below, then click on AirNav RadarBox in the Model window to highlight it and click Next. This should complete the driver installation.
(http://farm3.static.flickr.com/2307/2405711180_b850e991d5_o.jpg)
Note: If you do not get the last window show above, but get another Install from Disk window with the browse button, or you get a message saying file not found, take a note of the file that the install routine is looking for. You may need to browse for 3 files, one by one. They will all be in the Drivers directory, or in Drivers/i386.
If you just can't find the file manually, leave the Install from Disk window showing and use Windows search to find where the file is. Then you can browse to that file in the Install from Disk window.
OK, give that a try and see what happens.
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Any joy with the USB driver yet asecna?
Allocator
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Little success. Thanks for your help. (much better than official support btw)
I will try to uninstall everything before changing the firmware as recommended but not strongly by the support even though I provided my S/N
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Not sure what you mean, the details you provide to support via email were very sketchy and when asked to follow the support procedure to upgrade (including firmware).
Anyhow both ways via support email or the forum we and other RadarBox customers are here to help.
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It is probably my understanding of English language which is faulty but it appeared to me you were not sure I should do the firmware upgrade whereas for me you should have all the info with my S/N to be 100% positive (or not). Re-reading your text may mean that what you are cautious about is that I follow properly the step by step instructions of the web page for the firmware upgrade.
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If your RadarBox came with Version 1.3 on the CD you do NOT need to install any firmware upgrade as you already have the latest one. All you need to do is download version 1.5 and install.
If you RadarBox came with Version 1 or 1.1 or 1.2 then you will need upgrade to 1.3 as mentioned on the RadarBox support page which does have steps on upgrading your firmware.
If as some customers have done, ignored what is written on the support page and upgraded the firmware even if though they already have the latest version they run the risk of ruining there RadarBox by corrupting the firmware.
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I must have been lucky. I am not that computer literate but managed to upgrade from 1.1 through the firmware upgrades to the current version. None of it was as easy as I would have expected, especially the firmware upgrade - which I also struggled with at the time. I have said before that there needs to be a better way to do the firmware or at least for it to be more robust to having users with variable abililites (and language understanding) to be able to do it successfully. To tell them that if they get it wrong they risk ruining their expensive radarboxes is not helpful ! :-(
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Nowadays this is not an issue as 1.3 RadarBox have been selling since October 2007.
There are only a few left on the shelf and a few people left who haven't upgraded.
The main issue now is people not reading and upgrading the firmware again.
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my CD is ANRB10.exe so I guess I have a v1.0 which took some dust on the shelf!!
By the way, yesterday I uninstalled everything s:w, USB drivers and even pass through cracpcleaner. I then reinstalled everything as written (just have a few alert boxes saying I had already a new version of the USB driver ftdixx... which I kept) and miracle I got my first two tracks (a strange one from a German Pilatus with no position info and a clean one from SNBA which I followed till final approach to Dakar).
Now I am a bit afraid of doing the firmware update...
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Have you seen the recent post silly SMA?
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Hello steveb25
thank to you all (including support) for your help, the connector was ok. In my case it was really a firmware issue. I now see version 1.01.2 in the about/help window (and 2.2.4 in the USB driver one) and see several aircraft. See GOOY/Dakar on the network, not much traffic at this moment (one or two) but I will leave it on tonight when the traffic rises between 2100Z and 0200Z.
Cheers