AirNav Systems Forum

AirNav ShipTrax => AirNav ShipTrax Discussion => Topic started by: jfnleal on July 29, 2012, 07:49:34 PM

Title: Problems with Shiptrax Sw
Post by: jfnleal on July 29, 2012, 07:49:34 PM
Hello,

I recently bought Shiptrax. I also own (and am familiar with) Radarbox.

Shiptrax has so far been close to a nightmare. The software is buggy and very slow, and I could not manage to put it to work appropriately so far. Even though the HW lights blink, and the "Test" feature recognises AIS messages, nothing appears in the interface screen/map. As far as por 40004 is concerned, I could not generate any output. Furthermore, the Network feature (even though "connected") gives a "Invalid/empty data received from server".

In a nutshell, nothing seems to work...

Anyone has gone through similar problems?

Thanks

Joao
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 29, 2012, 07:55:47 PM
The software is buggy and very slow
Any bugs you can detail specifically?  I thought we'd caught most of them in beta testing, but maybe not.  When you say slow, is that with the map display, or the 3D view?

Even though the HW lights blink, and the "Test" feature recognises AIS messages, nothing appears in the interface screen/map. As far as por 40004 is concerned, I could not generate any output.
How are you connecting - USB or network?  Do you have the appropriate box ticked to process the input ("Receive Serial Port Data" or "Receive TCP/IP Data")?  How close are you to the ships?

Have you ticked the "Share data on port 40004" box in Preferences?  What software are you using to read port 40004?

Furthermore, the Network feature (even though "connected") gives a "Invalid/empty data received from server".
Network seems to be working okay for me at the moment.  Maybe a problem with your network account - best to contact support directly.

What version number is displayed in the Window title bar - 1.28?
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 29, 2012, 08:13:50 PM
The software does not always (nor usually) respond to commands. A simple task such as "close" does not happen. It is necessary to Kill to Program with Task Manager.

As far as the other problems are concerned:

* I get the 3 "green squares" in shiptrax (Hw connected; TCP/IP Connected and Netword)
* As far as network is concerned I get "Invalid/Empty data received from server
* Hardware lights blink (Signal and USB) and Power (green light) is always on
* No ships are visible in the interface

In the Tools Menu, under "Connect to Serial…" the Test feature provides incoming Messages that seem to show the HW is working properly ("!AIVDM1,1,…")

I have ticked the "Share data on port 40004" box in Preferences and tried to scan it throgh telnet and ShipTrax Monitor (from Christopher Gray). Nothing happens...

I am connected by USB (though I can also connect via TCP/IP (at least I get the green square and the "connected" status).

Thanks

Joao
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 29, 2012, 08:24:23 PM
I'm running out of ideas here, but try running with the network unticked.  And run in 2D mode first.  And make sure you've turned off any filters.   Also note that only If you connect via. USB will you get anything on port 40004.
Title: Re: Problems with Shiptrax Sw
Post by: AirNav Support on July 29, 2012, 08:29:25 PM
jfnleal,

Are you running this in a VM? and can you confirm ShipTrax is connected directly to your machine via USB not by any extenders.
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 29, 2012, 08:40:17 PM
Hello,

I am running it directly to the PC (no VMs or extenders).
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 29, 2012, 09:16:29 PM
Using "netstat -no" (and then checking the corresponding PID in task Manager) it is possible to understand that Shiptrax is using  Port 10110 and IP 192.168.1.205, once these appear as "Established". However, nothing happens on the interface & map...
 
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 29, 2012, 09:38:36 PM
Okay, if you're connecting via tcp/ip, you could try closing down Shiptrax, and then connecting with telnet and see if the receiver is sending data okay

Telnet 192.168.1.205 10110

If you're still having problems tomorrow, and if you've got teamviewer installed, I could connect remotely and see if I can diagnose what's going wrong.
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 29, 2012, 10:19:57 PM
Thank you for your help.
Indeed I have Teamviewer. I am located in Lisbon (Portugal) - Please let me know what time is convenient ([email protected])

Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 30, 2012, 10:19:28 AM
Okay, following several Teamviewer sessions, there's definately a problem I can't solve.  Airnav Support, what could cause not being able to save Preferences?  Clicking on OK doesn't work.  Maybe portugese characters in name, or "," in home location coords?

What I've done so far is:
- Suggest run as Administrator
- Re-install at C:\Airnav
- Suggest leaving the network OFF until you get it working with the hardware receiver.

Support, do you have Teamviewer?  In which case, you could try connecting to fix this.  I'm off out, to see the Queen Elizabeth in port at Invergordon!!
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 30, 2012, 08:23:35 PM
I am having difficulties with having consistent support from Airnav. Is there a way I can really have assistance on this subject (remote, or other)?

The fact that I can only install the software in a single machine doesn't help much either. Is this a machine problem? Is this a software problem? At this pace it will be very hard to know.
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 31, 2012, 06:47:00 AM
My guess is that there's something invalid in one of the tabs in Preferences.  I'm not sure how ShipTrax handles Portuguese characters, or the "," in your home location co-ordinates.  I suggest you go through your Preferences and check for any other errors.

If you're still stuck, drop me another email and I'll take another look through teamviewer.  But this time I may need access to a DOS command prompt and maybe Regedit.

Although I'd prefer that AirNav do this, as I'm working in the dark on this problem.
Title: Re: Problems with Shiptrax Sw
Post by: AirNav Support on July 31, 2012, 07:28:23 AM
We have been in contact from Sunday with him to try and find the cause, however we don't do remote connections to customers pcs yet. We prefer not to make a one off as we will be asked by everyone if we do.
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 31, 2012, 01:45:28 PM
Fixed.  Caused by using "," as the decimal separator in Windows Regional Settings.  Replaced with ".".

Airnav, you may want to fix that in the code, or advise users of this problem.  You owe me one!!

Looks like good coverage

(http://farm9.staticflickr.com/8154/7684055752_11f2a1998e_d.jpg) (http://www.flickr.com/photos/tarbat/7684055752/sizes/o/in/photostream/)
Title: Re: Problems with Shiptrax Sw
Post by: AirNav Support on July 31, 2012, 02:10:29 PM
Thanks Tarbat!
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on July 31, 2012, 02:12:04 PM
Amazing job by Tarbat.

Airnav, if there is a customer service cost included in the Shiptrax fee, you know now whom you should give it to...
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on July 31, 2012, 02:18:59 PM
Hope you're happy with the software now!

Interesting that a similar issue occurred in Radarbox 3.0 beta - see http://www.airnavsystems.com/forum/index.php?topic=2893.msg26589#msg26589
Title: Re: Problems with Shiptrax Sw
Post by: jfnleal on August 10, 2012, 07:15:02 PM
Hello,

After about 3 weeks of perfect functioning, I am getting automatic aborting of the Shiptrax application every time I try to start it. Any ideas what could cause such behaviour?

Thanks

JL
Title: Re: Problems with Shiptrax Sw
Post by: Runway 31 on August 11, 2012, 07:51:33 AM
Is it working now that the server is back on line?

Alan
Title: Re: Problems with Shiptrax Sw
Post by: Lou on August 11, 2012, 08:44:53 PM
I`ve got a similar problem the software aborts on start up, in my case this always happens when I don`t have a live internet connection or the server is down in my area,like today I`ve not been able to use it until a few minutes ago. I have been in touch with support (91472) but since their last email to me on the 6/6/12 I have emailed them three times (11/6/12  14/6/12  6/7/12) but have not had any reply, this issue has been going on since I purchased ShipTrax in early Feb
Title: Re: Problems with Shiptrax Sw
Post by: AirNav Support on August 11, 2012, 09:47:08 PM
Hi Lou,

Looking at the support thread we did reply to you and explain that ShipTrax does need to be connected once a month to the Internet to authenticate with our servers.

The server was down earlier hence it wouldn't have connected if it was trying to authenticate then.
Title: Re: Problems with Shiptrax Sw
Post by: Lou on August 11, 2012, 11:50:48 PM
yes you did and I was already fully aware of this, you emailed me on the 6/6/12 to try again since that time I have emailed you three times without any reply and I still cannot connect on a daily basis without a live internet connection,is not time that you gave me some credibilty as a customer and sorted this out
Title: Re: Problems with Shiptrax Sw
Post by: Lou on August 11, 2012, 11:58:57 PM
Slight correction I was initialy told 14 days
Title: Re: Problems with Shiptrax Sw
Post by: AirNav Support on August 12, 2012, 01:53:29 PM
Could you send us your login id, either to support or PM us and we will check to see your attempts to authenticate and whether there is a issue our side.
Title: Re: Problems with Shiptrax Sw
Post by: Lou on August 16, 2012, 08:13:40 PM
I have emailed support with my details and am keeping my fingers crossed
Title: Re: Problems with Shiptrax Sw
Post by: EA4AEB on August 21, 2012, 09:13:32 AM
I suscribe all the queries of JFNLEAL.
My machine is serial number ANSH*****, my username is PGANSH***** and the equipment was purchased to ASTRO RADIO SL, your dealer in Spain, as the AirNav Radar Box 3D, that is OK.
My first impression from August 16th, date of the starting is that your server is not OK. All my parameters, including possible firewall are checked. I consider that hardware is not relevant in Madrid city (out of shore), but your network does not performs.
Please, a solution now.
Thanks beforehand.
Title: Re: Problems with Shiptrax Sw
Post by: Runway 31 on August 21, 2012, 09:36:55 AM
Hi EA4AEB,

You should not put your personal details on the forum.  I would suggest you delete yout post and contact support direct on [email protected]

Alan
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on August 21, 2012, 05:49:47 PM
I suscribe all the queries of JFNLEAL.
My machine is serial number ANSH*****, my username is PGANSH***** and the equipment was purchased to ASTRO RADIO SL, your dealer in Spain, as the AirNav Radar Box 3D, that is OK.
My first impression from August 16th, date of the starting is that your server is not OK. All my parameters, including possible firewall are checked. I consider that hardware is not relevant in Madrid city (out of shore), but your network does not performs.
Please, a solution now.
Thanks beforehand.

What, precisely, is the problem?  Some more details are really needed if you want help.  Ae you getting an error message, or no networked ships?
Title: Re: Problems with Shiptrax Sw
Post by: EA4AEB on August 22, 2012, 04:00:33 PM
no networked ships
Title: Re: Problems with Shiptrax Sw
Post by: Runway 31 on August 22, 2012, 04:07:27 PM
Did you contact support direct as suggested?

Alan
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on August 22, 2012, 05:42:27 PM
no networked ships

Do you get an error message?  Have you ticked the network box?  Do you, by any chance, have "," (comma) as your decimal point in Windows regional settings?
Title: Re: Problems with Shiptrax Sw
Post by: EA4AEB on August 23, 2012, 09:59:17 AM
yes, I did and wrote that check my account.
error message, any. I have pick the netbork box, and nothing of regional settings. I will recheck this afternoon. Thank you, sir
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on August 23, 2012, 10:05:17 AM
yes, I did

This is hard work - did what?
1. Got an error message?  In which case, what did the error message say?
2. Have "," (comma) as your decimal point in Windows regional settings?  If so, set it to "." instead.
Title: Re: Problems with Shiptrax Sw
Post by: EA4AEB on August 23, 2012, 10:14:40 AM
I did i. e. I have sent a mail to support team
No error message Only in the botton, "the server gives invalid/empty data" and after retrying 10 seconds any times...Server disconnected, and I can´t close the programme. No trace of boats. I have put my home location Gibraltar  and the software marks the coordinates but no comma decimal as you say...
I no use AC-DC, I connect via USB and Ethernet simultanously, and no traces of blue leds and white (suppose that the 162 MHz aerial is not relevant here in my real home station, Madrid city...
Title: Re: Problems with Shiptrax Sw
Post by: tarbat on August 23, 2012, 10:32:43 AM
Does sound like a "," in regional settings.  In Windows Control Panel, go to Regional Settings, and check what is in the DECIMAL SYMBOL field.  ShipTrax has a problem if this is set to a comma instead of a decimal point - see http://www.airnavsystems.com/forum/index.php?topic=7135.msg82585#msg82585