AirNav Systems Forum

General => Feedback => Topic started by: Birdie on November 09, 2011, 08:39:52 pm

Title: RadarBox 3D keep crashing
Post by: Birdie on November 09, 2011, 08:39:52 pm
My newly installed RadarBox3D keep crashing. running Windows 7.

Can someone please help me?

These are the error messages:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   ANRB.exe
  Application Version:   3.1.1.77
  Application Timestamp:   2a425e19
  Fault Module Name:   StackHash_a8a0
  Fault Module Version:   6.1.7601.17514
  Fault Module Timestamp:   4ce7ba58
  Exception Code:   c0000374
  Exception Offset:   000ce653
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   a8a0
  Additional Information 2:   a8a03544059ec1a2c24659ce1e10085b
  Additional Information 3:   c93c
  Additional Information 4:   c93c3b7b7c4cd2105bed166651e7910c

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Title: Re: RadarBox 3D keep crashing
Post by: Birdie on November 10, 2011, 07:42:39 am
Crashed again !

===================

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   ANRB.exe
  Application Version:   3.1.1.77
  Application Timestamp:   2a425e19
  Fault Module Name:   StackHash_a8a0
  Fault Module Version:   6.1.7601.17514
  Fault Module Timestamp:   4ce7ba58
  Exception Code:   c0000374
  Exception Offset:   000ce653
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   a8a0
  Additional Information 2:   a8a03544059ec1a2c24659ce1e10085b
  Additional Information 3:   c93c
  Additional Information 4:   c93c3b7b7c4cd2105bed166651e7910c

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Title: Re: RadarBox 3D keep crashing
Post by: nortonbeak on November 10, 2011, 08:10:32 am
Might be worthwhile sending these error logs directly to AirNav Support.
Title: Re: RadarBox 3D keep crashing
Post by: tarbat on November 10, 2011, 08:40:05 am
Some questions to help diagnose the problem:

1. Is this on 32-bit or 64-bit Win7?

2. Are you using the latest drivers - from http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip

3. What installation path?  Don't use the default (C:\Program Files), instead best to use something like C:\MyProgs\Airnav Systems.........

4. Are you doing anything specific when it crashes?  EG: Using the network, using 3D, etc..
Title: Re: RadarBox 3D keep crashing
Post by: Birdie on November 12, 2011, 02:06:43 am
1). 64 bits Win 7.

2). Uninstall and re-install Airnav program software and Drivers.

3). New problem encountered:

- Can't see any aircraft on " Map " View - with or without Internet connection.

- although left panel show the list of aircraft within Line-of-Sight of the antenna ( signal Led blinking actively ).

can someone here please help ?

Title: Re: RadarBox 3D keep crashing
Post by: tarbat on November 12, 2011, 12:47:42 pm
Answer to question 3 is important to understand what might be going wrong - installation path?  And confirmation that you installed the 64-bit drivers downloaded from http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip
Title: Re: RadarBox 3D keep crashing
Post by: Birdie on November 12, 2011, 12:51:52 pm
I installed the software and drivers I downloaded from the Airnav site.

Monitoring it for stability - so far so good - only 1 crash in the last 12 hrs.

Title: Re: RadarBox 3D keep crashing
Post by: Birdie on November 17, 2011, 10:19:24 am
Crashed again.

When I leave Radarbox 3D running in the background, and started Internet Explorer 9, RadarBox 3D crashed.