AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: CYYZGUY on August 26, 2018, 02:45:11 PM

Title: Radarbox software using NooElec dongle has stopped connecting
Post by: CYYZGUY on August 26, 2018, 02:45:11 PM

Hi Guys, I have 2 systems, one radarbox classic, which is connecting fine

The other is used with a nooelec dongle,  I have the Radarbox Data Sharer software installed and I keep getting "Couldn't contact server Please try again"  After 3 attempts it closes.  Everything was working fine until I closed it to do a datebase update.


Some server issue maybe?

Jason

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Runway 31 on August 26, 2018, 03:19:19 PM

I believe it may be something to do with a server issue yesterday, I have advised support.  My dongle is working fine with V6

Alan

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: CYYZGUY on August 26, 2018, 03:29:24 PM

Thanks for that Alan, as I said, my radarbox classic is fine and connects right away, I did not do anything other then close the radarbox software after a database update.
Funny it is only affecting the Nooelec system (MicroRB) with the Version 6 software

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: BOM1 on August 26, 2018, 05:38:13 PM

Gents,

Same issue for me. Tried my main Radarbox dongle and Noorelec backup dongle. No joy, "unable to connect to server".

Hope there's a resolution soon.

Steve

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Runway 31 on August 26, 2018, 06:10:01 PM

Support are aware of the issue Gents

aAlan

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Viking40 on August 27, 2018, 12:44:51 PM

I too am getting the  "Couldn't contact server. Please try again" using RadarBox24 Data Sharer software connected to a Kinetic SBS-1 Radar Box.
This has been the case since Saturday after doing a quick reboot of the PC and the Data Sharer software has failed to connect ever since.

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Runway 31 on August 27, 2018, 12:52:25 PM

Contact support as the issue is at their end

Alan

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: AirNav Support on August 27, 2018, 07:17:18 PM

The issue is high priority and is being investigated.

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Runway 31 on August 27, 2018, 07:50:54 PM

Should now be corrected, can someone confirm please

Alan

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Viking40 on August 28, 2018, 08:16:07 AM

Yes can confirm that everything is back up and running on my setup :)

Title: Re: Radarbox software using NooElec dongle has stopped connecting
Post by: Runway 31 on August 28, 2018, 08:37:56 AM

Great, thanks for the confirmation

Alan