AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: golden417 on December 12, 2008, 06:41:31 PM
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I am running ANRB20 on a Vista machine. When I start up Radarbox, it works as expected. However, between 8 and 12 hours later, it crashes. It normally crashes with no error message, I just get a 'Application is not responding'.
I can just restart the application, but I'd rather just leave it running.
Is anyone else experiencing this?
Are there any logs that I can forward to the developers to help diagnose this issue?
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Just confirm the version of RadarBox you are using - Do you see AirNav RadarBox 2009 at the top left of the window?
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Yes, indeed it does.
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Hi
I leave mine on 24/7, and find after 3 or 4 days it tends to shut itself down totally.
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I wonder if this is related to the menu freeze issue reported in another thread.
Airnav - are you investigating this?
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I wonder if this is related to the menu freeze issue reported in another thread.
Airnav - are you investigating this?
It's logged in their bug tracking system, so I'm sure they've investigating it.
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I wonder if this is related to the menu freeze issue reported in another thread.
Airnav - are you investigating this?
The thing is, unless it happens to everybody - and I've never had this problem - how do you go about fixing it. If you can reproduce the problem or work out exactly how/when it happening and all the other factors, then you will give AirNav a fighting chance of explaining what might be happening.
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I appreciate the problem Allocator and I am happy to live with it. In my case the program menus seem to stop responding after it has been running over 4 hours. I have tried the radarbox on two Dell XPS420 PC's and that makes no difference.
What I am doing today is running radarbox on one of my systems with no other software running and the power options switched off so nothing should conflict with the program.
PS I am a happy Radarbox user and work on computer systems so know how unreliable software can be :-)
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Normally I can get to the bottom of these problems if I can reproduce them. Like with any software, we all use the programs in a different way and a certain sequence can trigger things that you just haven't seen before. Having been involved in beta testing for a number of years, I delight in catching out programmers by doing something odd with the software :-)
"What happens if I press this button then that one?"
"Aggghhhh!"
OK, off to buy a Christmas Tree - see you all later!
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Allocator, I used to hate testers like you until I myself became a user testing manager!! Then I'd seek out people like you for testing. Unfortunately the developers are often least likely to do the unexpected when testing, because they know how the software should respond. Thankfully Airnav have a good relationship with a number of beta testers (unlike the others!!) who can push the software to do the unexpected.
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Normally I can get to the bottom of these problems if I can reproduce them.
Well if you think I am giving you one of my Dell XPS420's think again ;-)
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Well if you think I am giving you one of my Dell XPS420's think again ;-)
Kevin,
Would that be because it was voted "one of the best looking PCs of all time". :-0)
Tom
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Kevin,
Would that be because it was voted "one of the best looking PCs of all time". :-0)
Tom
No Tom, its because I got them cheap :-)
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Well after 6 hours the menus froze but the program keeps plotting data. I need to crash the program to close it.
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I have a theory on RB not responding! I had the problem shortly after purchasing my RB and changed my USB cable from the one supplied. I haven't had a problem since and I'm running on Vista 24/7.
I've suggested doing this twice now to other users on this forum with similar problems & both were cured!! That makes 3 of us now.
As I say just a theory but maybe the USB cable breaks down for some reason over a usage period? Why not try this guys & report back on the outcome I'd be interested to see. I just stole the one off my digi camera.
Cheers :)
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Thanks nbquidditch for the suggestion but I have tried replacing the USB cable. In my case it is the drop down menus that don't drop down.
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Thanks nbquidditch for the suggestion but I have tried replacing the USB cable. In my case it is the drop down menus that don't drop down.
These sound like classic symptoms of an application that has a memory leak.
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It does not have a memory leak. If it did it would affect all installations of the software but it doesn't, only a small minority are affected and very commonly that's due to other software like Antivirus software slowing down the software and making it unresponsive.
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only a small minority are affected and very commonly that's due to other software like Antivirus software slowing down the software and making it unresponsive.
In my case I rebooted the PC, stopped all other applications via the system manager from running including the firewall and antivirus so Radarbox had the PC to it's self but still had the menu drop down issue.