AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Melvin2957 on May 18, 2017, 07:28:58 AM

Title: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 07:28:58 AM
Good morning guys just bought a new radarbox pro   Installed it last night I think it's working correctly but no pics of aircraft come up at all any help would be great thank you
Title: Re: Installation of radarbox
Post by: EK01 on May 18, 2017, 08:11:49 AM
Have you gone into File>Preferences>Radarbox and ticked 'Download Aircraft Photo' or ticked 'Download 2 photos'. Usually just one photo is sufficient !

Ian
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 07:30:22 PM
Thank you for your reply i have tried that and still no pictures
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 07:32:38 PM
Under Tools/Show Photo details is this ticked

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 07:44:27 PM
Thank you again but still no pictures
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 07:46:42 PM
Are you sharing data or not

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 07:50:08 PM
How do i know if i am sharing data sorry new to all this
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 07:55:38 PM
Preferences-Radarbox-Share Flight Data, is it ticked

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 07:59:01 PM
Thank you again still no pictures
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 08:07:14 PM
Dont know if this has anything to do with it but my signal light is not flickering
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 08:11:48 PM
When you click on an aircraft, what happens in the photo box.  Do you have aircraft on the grid and on the map

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 08:16:08 PM
Ihave clicked aircraft on left side and on map nothing happend
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 08:29:34 PM
Can you post a screen shot of your screen.  Also what version of the software and Windows version do you have and where did you install to on your computer.  Was it the default program files location?

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 08:35:30 PM
i have just downloaded the latest software from airnave and extracted it i will see if i can send a screen shot windows 10
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 08:44:13 PM
Did you also download the latest drivers.  Do not install the software to programme files install to c:\Airnav

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 08:49:26 PM
Should i start again take it on my pc and start from sctrach
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 18, 2017, 08:55:20 PM
The driver version is 2 8 30 0
Title: Re: Installation of radarbox
Post by: Runway 31 on May 18, 2017, 09:01:59 PM
I would uninstall including manually doing any orphan files left behind then install again as detailed.  Also while V6 works OK with the box it is designed for USB sticks.  I would suggest you use http://www.airnavsystems.com/download/ANRB/ANRB50072Setup.exe

Driver from support page http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip  Zipped file.  Unzip into the Radarbox/Drivers folder then install through Devices and Printers

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 19, 2017, 07:30:29 AM
Thank you Alan for your help is the anything on you tube a video or something step by step installation of the radarbox
Title: Re: Installation of radarbox
Post by: Runway 31 on May 19, 2017, 07:39:25 AM
I don't know.  What specific issue are you having installing it and I will see if I can talk you through it. 

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 19, 2017, 07:56:36 PM
Right sorry for delay just finished work I am now going to install radarbox soft ware
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 06:38:26 AM
Can anyone help please I have just installed software disc gone to devices right clicked USB gone into drivers and it says from the top driver provider unknown driver date not available,driver version not available digital signer not digitally signed  please help
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 06:56:38 AM
Hello,

1st: you did this: Download http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip  Zipped file.  Unzip into the Radarbox/Drivers folder ?

2nd: Regarding your last post: You are in device manager aren't you?

If 1st and 2nd is true:

- go to update drivers

- a window opens stating something like search for drivers automatically and search on computer for driver. Please select the latter.

- the window will change and a field were you can enter the location of a folder is displayed. Enter the path to the folder Radarbox/Drivers. Please make sure, that search subfolders is ticked too. You can click through the folders by using the browse button.

- click on continue.

- the installation of the signed WIN10 drivers  for Classic Radarbox shall start now.

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 07:13:43 AM
Thank you very much all done I hope
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 01:39:07 PM
Hello again I have been out come back put radarbox on both green lights are on blank screen checked drivers seems windows is deciding what drives I use
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 01:49:37 PM
In the radarbox/drivers folder do you have a folder ANRB-Drivers-20161222

Alan
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 01:54:17 PM
No
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 01:58:37 PM
http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip unzip these drivers into the radarbox/drivers folder and let me know once you have done that

Alan
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:01:31 PM
In addition to Alan:

After you have downloaded the zip file from the given link you have to open the zip file (zip folder). You can use CTRL+A and then CTRL+C to copy all files/folders in the zip file/folder. After that you have to got to Radarbox\Drivers folder and use CTRL+V to paste all the files from the zip file into that folder. After that you can install the drivers via device manager the way I stated earlier today. Windows is not capable to install drivers directly out of a zip file / zip folder.

That's not the shortest/smartest way to decompress a zip folder, but it may be the best way to make sure we get the drivers were they should be.

Ingo
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 02:09:25 PM
I was assuming that the file would be download onto somewhere on the computer like the desktop or the download folder and then unzipped into the radarbox/drivers folder using the unzip facility within windows to leave the decompressed folder ANRB-Drivers-221222

Alan
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:13:05 PM
If one of the following browsers is used: IExplorer, MS EDGE, firefox or chrome and no user adjustments were made to these browsers the zip file will end up in download folder with a chance of 99.99%.

Ingo
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 02:17:49 PM
Correct then it can be unzipped into theradarbox/drivers folder
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:20:56 PM
Yes in now
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:23:27 PM
Go to cortana and enter device manager, it shall be showed as desktop app in the results.

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:24:58 PM
It now says the best driver is already installed
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 02:26:17 PM
OK

Go to Start/Control Panel/Hardware and Sound/Devices and Printers/and under unspecified you should see your Radarbox, confirm

Alan
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:29:57 PM
In addition to Alan:

As it seems that the correct drivers may somehow be installed, you may find Radarbox listed under under connected devices (left column menu).

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:30:49 PM
Sorry about this
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 02:31:38 PM
It will always state that, you will need to continue to load in the drivers, confirm you have found your box in devices and printers please

Alan
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:32:50 PM
In device manager the Radabox shall be listed under USB Controllers without a yellow exclamation mar icon symbol.

If that is the case the drivers are installed correctly.

Ingo
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 02:33:37 PM
I will now leave the discussion, it is becoming to confusing having two giving advice

Alan
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:35:39 PM
Alan, it seems, that you menu structur is different from mine under Win10. Which Win version (1607, 1703 etc.) are you using.

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:36:08 PM
It's listed under unspecified
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:37:26 PM
Thank you for your help
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:37:58 PM
So that means, that the correct drivers aren't installed. So we have to install them.
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:40:40 PM
Ok
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:41:04 PM
If it is ok for you I'd like to do the driver update via the device manager as it will be the easiest way for me to give you step by step instructions. The menu Alan leaded you to won't give me that option as my box is already installed.

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:41:50 PM
Ok
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 02:44:11 PM
Thank you
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 02:44:17 PM
Go to Cortana and enter device manager.

In the results it shall show up as Device Manager with sub text system control.

Please tell as soon as you have manged it to get it open.
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:00:00 PM
Hello
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:00:29 PM
I'm Still here!
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:04:39 PM
I am in device manager
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:07:15 PM
It says update device and drivers
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:07:35 PM
Go to the bottom of the list to section USB Controller an expand it. In the list there shall be AirNav RadarBox listed with an yellow exclamation mar symbol.

Ingo
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:08:28 PM
Click on it.

What is shown now?
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:11:46 PM
Do I need to be in device manager
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:12:28 PM
yes.
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:12:53 PM
I can see airnav radarbox
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:13:35 PM
with or without the yellow icon at it?
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:17:25 PM
No symbol
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:23:04 PM
Sorry I am new to all this
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:23:24 PM
Ok let's do it anyway:

right mouse click on RadarBox, select update drivers.

In the window that openes select Browse my computer for driver software (advanced)

Tell when ready
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:24:42 PM
A different question have you ever heard about Teamviewer?
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:29:34 PM
Ok I am in
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:30:13 PM
Yes I have used with adu
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:31:11 PM
Can you send it to the pic radarbox is on
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:32:59 PM
There is a field named: looking at this place for drivers
In that field should be a location.
On rights hand side after the filed is a button named browse.
Use that button and navigate to the folder were you have copied the drivers to.

Tell when ready.

Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:33:55 PM
I mean to my p c
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:36:06 PM
I am ready
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:38:19 PM
If the folder of Radarbox drivers is displayed and use subfolders is ticked too click on continue.
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:41:36 PM
If you would like to use teamviewer that would be fine
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:42:55 PM
It's come up again saying the best drivers are already installed
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:43:38 PM
That' what I feared...

Teamviewer needs to be installed on your PC.

If it is not installed you can download it here: https://download.teamviewer.com/download/TeamViewer_Setup.exe

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 03:52:26 PM
i have it on my pc
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 03:55:35 PM
Send me your Teamviewer ID via PM or E-Mail.

I'll tell you my Teamviewer user name in return, as you have to accept the remote control session.

Ingo
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 05:01:40 PM
n54 178 w 001322
Title: Re: Installation of radarbox
Post by: Melvin2957 on May 20, 2017, 05:32:47 PM
thank you again
Title: Re: Installation of radarbox
Post by: neroon79 on May 20, 2017, 05:39:58 PM
Hi Alan,

drivers were indeed already installed, but software was in the program files location, which -as usual- (may) have caused some problems.

Regards Ingo
Title: Re: Installation of radarbox
Post by: Runway 31 on May 20, 2017, 07:04:12 PM
Oh dear advice to move from programe files was given on the first page but glad he is now up and running

Alan