Support
Below
you can find information on
some of the most common
AirNav RadarBox problems.
AirNav RadarBox forum is where
users report problems, make
suggestion and where our
community changes ideas. It
is the easiest way to find
answers to your product
questions.
Visit the forum now
Airnav Radarbox Utilities site
idea is to host 3rd party files
and utilities produced by users.
Lots of interesting information
and data.
Visit
AirNav Utilities
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Important Please Read first:
If you purchased RadarBox after October 2007 and have not upgraded please upgrade to AirNav RadarBox 2008 via the instructions below.
If you purchased before October 2007 then upgrade to RadarBox 2007 first using the instructions below and then to RadarBox 2008.
If you are not sure which version to upgrade to please contact support and they will advise you.
AirNav RadarBox 2008 (Version 1.5) Upgrade Instructions:
Download instructions:
Download the new full V1.5 installation and double click on the file to install:
http://www.airnavsystems.com/download/ANRB/ANRB15Setup.exe
The version installed which have new RadarBox 2008 icon and it will not overwite your old version.
AirNav RadarBox 2007 (Version 1.3) Upgrade Instructions:
1- If you
currently have Version 1.2
(the last beta patch)
installed you only need to
replace anrb.exe file.
a) Download it from:
http://www.airnavsystems.com/download/ANRB/ANRB13/ANRB.exe
b) Overwrite your existing
ANRB.exe usually located at:
usually "c:\Program
Files\AirNav Systems\AirNav
RadarBox 2007"
c) You don't need to update
your current RadarBox
Drivers / firmware.
2- If you
have version 1.1 or 1.0 you
should uninstall it and then
install the new Version 1.3.
Important: do not follow the
steps below if already have
V1.2 installed (patch 1).
Note that only 5% of the
users need the steps below
as most have already V1.2
running.
a) Uninstall your present
version by going to:
- "Windows Start Menu", "All
Programs", "AirNav Systems",
"AirNav RadarBox 2007", "Unistall
AirNav RadarBox 2007"
b) Download and install the
new version from:
http://www.airnavsystems.com/download/ANRB/ANRB13Setup.exe
c) You now have to update
your current drivers. To do
so:
To update them:
- Go to "Windows Control
Panel", "System",
"Hardware", "Device
Manager";
- Browse "Universal Serial
Bus Controllers";
- Double Click over "AirNav
RadarBox";
- Go to the "Driver" tab,
click "Uninstall";
- Unplug your RadarBox from
the USB Plug and then plug
it again;
- Windows detects a new
hardware;
- Select "Install from a
list or specific location
(Advanced)"
- Select "Don't search, I
will choose the driver to
install";
- Click "Have Disk";
- Select the "C:\Program
Files\AirNav Systems\AirNav
RadarBox 2007\Drivers"
folder;
- Click Next and follow the
specified instructions.
d) Your need to update your
firmware. To do so download
the firmware update
application from the address
below and save it to
"c:\Program Files\AirNav
Systems\AirNav RadarBox
2007":
http://www.airnavsystems.com/download/anrb/anrb13/FirmwareUpdater.exe
e) Run the firmware update
application.
With this patch we consider
all reported problems
corrected. This is not a
beta but a final release.
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You can buy AirNav
RadarBox Accessories at one
of our authorized dealers.
For dealer information
click
here.
- Forgot your registration codes? Just enter below the email address you registered with and the codes will be sent to you via email.
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AirNav RadarBox
hardware tracks flights up
to a maximum 300 NM radius
(500 Km) from your location.
Using the network feature
you can track flights
worldwide. There is no limit
for the total number of
flights tracked.
You must enter the registration codes exactly as you have received them by email.
These codes are always correct, as they are automatically generated.
These codes are formed by 2 parameters: your email and password.
You will receive these 2 parameters by email after registering.
After this, start the application, and in the 'Logon Window' enter them exactly as you received.
Notes:
1- Do not leave spaces before or after the email and password.
2- Do not change the character case of the letters: for example 'Ronald' is not the same as 'ronald' or 'RONALD'.